Terms and Conditions

Terms and Conditions​​​​​​​

By placing an order from this online shop, you are accepting the terms and conditions as stated here.
Virtual Gifts Terms
All products listed under ‘Virtual Gifts’ as well as  ‘Give a Smile’ are virtual. You will not receive these and all delivery details requests refer to the optional ‘Thank you card’.
Although we always endeavour to match gifts to the particular product selected, Operation Smile will send the contributions from ‘virtual gifts’ to where the need is greatest. Operation Smile won’t be able to send you specific information and pictures about the supplies you have sponsored.
Merchandise Terms
Merchandise on this website refers to physical goods. As such, they are subject to the Distance Selling Regulations. Whilst we will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system, we are not responsible for errors that may occur. If we discover errors in the price or description of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order.
The price of all merchandise products advertised are inclusive of any applicable taxes including VAT. Donations on Mission Gifts are not subject to VAT.

The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent, or a refund given.
Charges for delivery of merchandise are not included in the stated product price and will quoted at checkout.

Cancellation and Returns
We offer a 14-day returns policy on Products which begins from the date you received the goods. All unwanted goods should be returned in a resalable condition. This does not affect your statutory rights. Mission Gifts are donations so our 14-day policy does not apply and under Charity Commission rules, we are unable to give you a refund. 
Security and Privacy Policy
When submitting your order you are agreeing to the purchase of products and to allowing Operation Smile to use your personal data for the purpose of taking paying and supplying the goods. 

We are committed to protecting your privacy. We will only use the information that we collect about you in accordance with the Data Protection Act.

We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. The type of information we collect includes:

Telephone number
Email address
Credit card and/or debit card details

To accept payment, we will send your personal details and credit/debit card to our Payment Service Provider for authorisation. This information is transferred securely and is not used for any other purpose. The information we hold will be accurate and up-to-date. You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
This website also uses `cookies’ which we store on your browser. Cookies are small text files that a website transfers to a site visitor's hard disk or browser for added functionality, or for tracking web site usage. They cannot be used to reveal your identity or personally identifying information. Operation Smile may use cookies for statistics purposes or transaction and user convenience. You can modify your browser settings to prevent this happening.
Marketing and Promotions
From time to time we may contact you to keep you updated about our work, unless you have indicated that you did not wish us to do so. We will only email you if you have given your explicit consent that we may do so. We do not pass details to any third party.

If you are currently receiving information from us and would prefer not to, please email us at 
events.uk@operationsmile.org and we will remove your details from our mailing lists.

If you no longer wish to receive email from us, please use the ‘unsubscribe’ button on the email and your details will be removed from our email list.
Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.
Operation Smile details:
Operation Smile charity number is 1091316. To contact us, please call +44 (0) 844 581 1110 or write to Operation Smile UK, 10 The Broadway, Wimbledon, London, SW19 1RF or email us at 
« Back